TriState Water Works Reviews: Cincinnati’s Lawn Sprinkler Company
We’re the lawn sprinkler company who truly loves our customers, and we are honored to be highly-rated in our customer reviews.
Google Rating
Based on 213 reviews
Facebook Rating
Based on 25 reviews
Angi Rating
Based on 98 reviews
Michelle R.
Tri-State Water Works was a great company to work with to install our Whole House Filtration, Water Softener, and Reverse Osmosis in our new home. We moved in 12/20/24, system installed 12/23/24. Installer was extremely knowledgeable, polite, and take great care ensuring he did not damage anything on the new property. This company was upfront with cost and did not try to sell me items I did not need. Honesty was refreshing.
Stephen B.
They do a great job every time.
Kevin L.
Great company. Always consistent and easy to schedule and work with. I highly recommend.
Joseph M.
Great company! Everything went as expected and prompt, courteous service. Tyler the best!
Jim A.
1st class service in every area. The service tech was a great
representative for TriState. More companies should operate this way. Five stars for Tim your tech.
representative for TriState. More companies should operate this way. Five stars for Tim your tech.
Jay S.
Another great Job by TriState Waterworks & Tim!
You can't go wrong with Tristate Waterworks. Always helpful. Sean & the team go out of their way to make sure you have what you need and any questions answered.
You can't go wrong with Tristate Waterworks. Always helpful. Sean & the team go out of their way to make sure you have what you need and any questions answered.
Brianne F.
We switched to TriState Water Works over 4 years ago and we are so glad! They are excellent with communication, timeliness and have knowledgeable, clean and neat employees. Could not be happier with their work!
Laurie M.
Thank you TriState Water Works for the great work. You show up on time with a professional and kind demeanor and do the work quickly and efficiently. Plus, your prices are great. Looking forward to getting booked for 2025.
JavierGDR G.
Tim did a fantastic job fixing our sprinkler system. Professional, explained all steps, protected our lawn … and everything with a smile!!
Tony M.
As usual, the technician was right on time and performed the winter shutdown efficiently and with care.
Michael M.
Job done right the first time. Dependable friendly service.
Donnie B.
We used TriState Water Works to replace a backflow device. It had broken and shot over 3000 gallons of water out. Tim did a great job!!
Tim T.
TriState Water Works has been the only company I used for start up, winterizing and general maintenance for 8 years. Outstanding team...Thanks Tim and Tyler
Richard B.
Great company! Great communication! On time and efficient. Chad who serviced the property did a great job! Thank you!
Karen P.
Tyler did a great job of listening, fixing a few items that needed correcting and suggesting helpful changes to a head to give us better coverage. TriState has been our provider for years, we appreciate how knowledgeable the team is.
Patty B.
Chad was the best! Happy to be at our home. Very knowledgeable and spent a lot of time assessing our sprinkler system. What I’ve liked best was that he gave us options on what we needed to do currently and then suggestions for the future!
Innis O.
Chad was very professional ,punctual , addressed all concerns, and made necessary repairs.
Chris D.
Chad was superb. Very helpful, hard working and friendly. Impressed.
Judy M.
I have had many technicians over the years but today this young man named Chad did an excellent job over and beyond all others . He was pleasant, professional and did the job in this extremely hot temps. Kudos to Chad!! Thank you for a job well done !!!!
Anne R.
Best customer service I’ve received in 5 years regarding my sprinkler system. Ask for Luke he spoke to me and not at me. Asked me to share my thoughts and request before working with me on suggestions and not trying to sales pitch me.
Hope the company keeps their employees happy because they have good people. Taylor is also very responsive.
Hope the company keeps their employees happy because they have good people. Taylor is also very responsive.
Julie B.
Chad was very knowledgeable and efficient 😎
Daniel H
Chad was great. On time, knowledgeable, and friendly.
Greg C.
After struggling with another company, I switched to TriState Water Works this year for my sprinkler system servicing. Today TriState turned on my system, walked me through everything, answered all of my questions - they were very professional (communication was great, I even got a text this morning telling me they were on their way). Both the technicians, Chad and Tim, were very skilled and knew what they were doing.
Luis Pedro S.
Chad opened my sprinklers this season and I had a great experience. He was good at explaining things that were needed beyond regular opening (broken sprinklers) and patient at explaining me different questions I had
Lauren
Chad was on time with restarting our irrigation and very professional. He even turned some of the sprinkler heads and put our sprinkler system on a schedule for us. Great job!
Audrey C.
As usual, I received great, personalized service by TriState Water Works at my sprinkler startup appointment. All of the staff that has come over the past 5 years has been thorough and well-equipped with what they needed to get my system running. Chad Parsell took care of us today and we were in great hands!
Wayne W.
Francisco did a great job. Efficient, professional and very conscientious. Fixed the leak problem.
Ann S.
Chad arrived on time, was professional and got our system up and running quickly.
Trina R.
Luke was on time and very professional. He was very detailed in his observations and very diligent in taking care of the problem areas. I appreciate his time and explanations. Great Job!!!
Lisa L.
as always we received great service with our sprinkler opening. Really great company!!
Jeff S.
We used TriState Water Works to close our system last year and to open it this year with a backflow inspection. Tim fixed a broken water line from the house caused by poor installation from our previous irrigation company, replaced a broken head identified at last year's closing, and completed the opening and backflow inspection. The company is easy to work with. They respond quickly to voice mails and they do what they say.
klaus B.
I have been with TriState Water Works for close to 2 years, and they have always done an excellent Job. Timothy has done the maintainance on our Sprinkler for years now, and he gets 5 out of 5 Stars from us!!
Randy B.
Mathew got our irrigation system up and running. He was thorough and friendly throughout. He gave me some good tips to keep things running smoothly. Five stars all the way!
George M.
Outstanding! They always are friendly and do a great job.
Maria H.
A great company that always takes care of us every year they are always professional and do great work! We have been with them for over 10 years! We would highly recommend them!
Fred S.
Matthew was really great, knowledgeable, friendly yet professional. Could not ask for more. He is the best.
Shirley M.
Update 4/5/24 Tim restarted our irrigation for the year, after the winter season. Tim has been our go-to-sprinkler-irrigation-guy for 2 1/2 years. We literally wouldn’t use anyone else! He always carefully checks each sprinkler head to make sure they are not broken (changes out the ones that are) and makes sure they’re flowing properly. Tim is a great guy, a hard worker, and a huge asset to the company. They are very fortunate to have him and all of his years experience and dedication! Thank you, again, Tim! 🤗
Tim (senior tech/installer/irrigation repairs) came out today to replace our Rain Bird irrigation controller with a Hunter HydraWise controller plus a wireless rain sensor. We have installed the Hunter HydraWise system in several other homes and we LOVE it! You can completely control the irrigation system from the app on your phone. It’s incredible! Especially, if you have a second home, as this is for us. Our main home is across the country. Tim was awesome. He is highly experienced and a hard worker. The rates were MUCH less than Teppe. And, their customer service was fantastic! Another reason for NOT using Teppe. We tried for over 6 weeks to get the diagnostic review of our irrigation system from Teppe!!! I won’t continue here (on this review) with regards to my nightmare experience of dealing with Teppe… but, I will NEVER EVER use them
Tim (senior tech/installer/irrigation repairs) came out today to replace our Rain Bird irrigation controller with a Hunter HydraWise controller plus a wireless rain sensor. We have installed the Hunter HydraWise system in several other homes and we LOVE it! You can completely control the irrigation system from the app on your phone. It’s incredible! Especially, if you have a second home, as this is for us. Our main home is across the country. Tim was awesome. He is highly experienced and a hard worker. The rates were MUCH less than Teppe. And, their customer service was fantastic! Another reason for NOT using Teppe. We tried for over 6 weeks to get the diagnostic review of our irrigation system from Teppe!!! I won’t continue here (on this review) with regards to my nightmare experience of dealing with Teppe… but, I will NEVER EVER use them
Hope G.
Professional, friendly, efficient, timely. Thanks, TriState Water Works, for servicing our in-ground sprinkler system every spring and fall season... We're satisfied repeat customers. Francisco did an excellent job on our Spring, '24 Sprinkler Start-Up.
Derrick & Hope G.
Derrick & Hope G.
Scott M.
No complaints, very professional. Got the system up and running quickly and replaced what was broken in a timely manner.
Jennifer L.
Removed, my backflow pipe from outside. Arrived on time and did the job quickly and accurately. No mess left. Definitely recommend.
Richard R.
Timely arrival of technician who quickly winterized our irrigation system. He was very pleasant and professional, and a familiar face who knew our system well.
David M.
We've worked with TriState for probably 10 years and they've been fantastic. Knowledgeable, high quality, just good people. We appreciate them even more because we'd had some really poor experiences with a few other irrigation firms that were undependable or poor quality work. Every person at TriState really wants us to be happy customers. They go above and beyond. Last year, we needed extensive rework in our backyard because some lines were destroyed during another company's drainage repairs. TriState's owner, Sean, made special trips to work with the other company to sequence and coordinate the reinstall, even on his days off. The team actually made the whole system better than it was before. Every person on the team is knowledgeable and cares. This is not the case with the other companies we used to use. Highly recommend.
Kelly K.
In 2022, the company we had used for irrigation services closed. So, I needed to find a new service provider and I found TriState Water Works through a Google Search. I called them and was immediately impressed by their professionalism and their online account tools. They kept me informed via email, showed up on time, performed the work perfectly and even squeezed our neighbor into their schedule. If you need an irrigation company, I highly recommend TriState Water Works.
mark
Excellent attention to details by Garrett Wilson.
V G
Timily and good service. It is very easy and convenient to make an appointment.
The C.
Garrett did a great job winterizing my irrigation system at a great price. Definitely will use them again!
Brian B.
I manage a house and two offices for a Cincinnati company. At some point, I think I've worked with everyone at TriState Water Works. I don't have a negative thing to say about any of the employees or the owner Sean. They're always friendly, positive, prompt, respectful, knowledgeable and efficient. TriState handles my irrigation for the two offices and a massive lighting system for the house. Rebecca, in the office, is always on the ball and reaching out to schedule my startups and winterizations before I'm even thinking about it. Those always go smoothly. TriState installed our landscape lighting system and, while it hasn't always worked perfectly (did I mention it's massive and the electric is the yard is a nightmare to boot), Eric stays on top of any repairs and adjustments and gets things back on track. I appreciate all the time and concern he spends on the lighting.
One last thing that always impresses me is how well all of the employees speak of Sean and vice versa. I think happy employees lead to happy customers. It's definitely been my experience.
One last thing that always impresses me is how well all of the employees speak of Sean and vice versa. I think happy employees lead to happy customers. It's definitely been my experience.
Jen W.
. We met Matthew today who is newer to the team and he was over the top helpful. He was prompt, helped with water pressure issues and came up with a plan for spring to ensure all areas of the lawn/garden will be reached. Tri state water is a company that cares about the customer. What a great feeling in today’s world where that appears to be hard to find. Very responsive, very helpful and very fair in pricing. I highly recommend them for any of your irrigation system needs
James B M.
Excellent staff and service. Also, reliable.
David Lisa V.
Sean’s employees are always friendly, timely and knowledgeable.
Thank you Matthew and Sean being on site for our spring start up, well done.
Thank you Matthew and Sean being on site for our spring start up, well done.
Nicole S.
Excellent service and communication. Our technician, Nicholas, was very professional and a super nice guy!
Carolyn Hurlbert G.
Great service, on time and very professional.
Jenna C.
I can not say enough good things about this company. If you want it done right you’ll make the call to them now! Eric is the man!! If you have a wiring problem (or any problem for that matter) with your system he will fix it and fix it fast!! Kuddos!! Glad we found your company!!
Albert B.
TriState it is the best service I would highly recommend them to my friends and family. the service guy was very nice and answered all my questions I will be using TriState for my system
Carlos Gregory S.
I’ve been a customer for YEARS. Eric of Tri-State is the absolutely best technician in the world. Always professional and thorough!
Marge Dunlay H.
Professs, knowledgeable and prompt
Brie Quinn W.
Everyone at TriState is excellent! I would definitely recommend them them for all irrigation needs.
Susan F.
This company is the best!! We have never been disappointed with any aspect of TriState WaterWorks. Everyone is friendly, knowledgeable, efficient and reliable. Would highly recommend them for their unparalleled service.
Tom R.
They keep their appointment times or they call if running ahead of schedule
Guys were courteous and knew their stuff!
Guys were courteous and knew their stuff!
Lynn M.
The service people who come out are always great. They are knowledgeable and friendly. The support staff are more than kind as well. Highly recommend.
Tom P.
I’ve been using TriState Water Works for years now. And they have never let me down. The most honest, thorough and fair company I’ve come across.
5 STARS!
5 STARS!
Mike H A.
Eric, the service technician was completely professional, being prompt and carefully aligned all my sprinkler heads. If a sprinkler head needed to be moved or replaced he did it without hesitation. I am completely satisfied with Tri-State Water Works, especially Eric the serviceman.
Keith P.
TriState Water works does a great job. Special shout out to Eric their technician who knows his stuff.
James E O.
Sprinkler system installs and maintenance.
Mike M.
On time and efficient. My system runs great. Thanks Tri-State H2O.
Joanne Hoge C.
Eric and Alec were extremely professional and helpful! They found the leak in our irrigation system and made the repair. We highly recommend Tristate Water Works!
Patti H.
We are very impressed with TriState. They are prompt in responding to questions/quotes. Eric was very professional and has serviced both our irrigation and lighting systems. We are certainly glad that we switched to this company. I highly recommend them.
Pierce K.
Eric was awesome and his expertise showed in helping me out with both my irrigation and lighting systems. He didn't stop until he knew ALL components of my systems were up and running properly! Overall great service and very professional!
Definitely would recommend them and I know I will be using them again in the future!
Definitely would recommend them and I know I will be using them again in the future!
Amy Bowles D.
Wonderful service!! Professional and reliable!
Trina R.
Excellent work, prompt and courteous repairman.
LeEtte Trice H.
Sean and his team have serviced our system for several years. Our experience has been excellent. Summer (office manager), Sean and Jordan have been a pleasure to work with. They are prompt, pleasant, courteous, trustworthy and professional. I highly recommend them. Rod Husk
Brenda W.
Great job!! Recommend Tri-state Water Works very highly. On time,very nice and friendly. Eric kept me inform on what he was doing and any repair he did. Set the system up and ready to go. Thank you Eric.